Before Rental

Everything you need to know and prepare before picking up your rental vehicle

Before Rental

PRIJE NAJMA
Pickup

PREUZIMANJE
During Rental

TIJEKOM NAJMA
Return

VRAĆANJE
Reservations

REZERVACIJE
Technical Questions

TEHNIČKA PITANJA

Proper preparation before your rental ensures a smooth and stress-free experience. This guide covers everything you need to know, prepare, and consider before picking up your rental vehicle. Being well-prepared will help you avoid delays and ensure you have everything you need for a successful rental.

What Does "Before Rental" Mean?

"Before rental" refers to the preparation period before you pick up your rental vehicle. This includes everything from making your reservation to arriving at the pickup location with all necessary documents and information. Proper preparation during this phase is crucial for a smooth rental experience.

Required Documents

Make sure you have all required documents ready before pickup:

  • Valid Driver's License: Must be valid for at least 2 years (730 days) from the date of issue. International driving permits may be required for non-EU licenses.
  • Identification: Valid passport or national ID card (must match the name on your driver's license)
  • Credit Card: A valid credit card in the name of the main driver for the security deposit. Debit cards may not be accepted for deposits.
  • Reservation Confirmation: Print or digital copy of your booking confirmation with reference number
  • Additional Drivers: If you have additional drivers, they must also present valid licenses and identification

Age Requirements

Before renting, ensure you meet age requirements:

  • Minimum Age: You must be at least 21 years old to rent a vehicle
  • License Duration: Your driver's license must be valid for at least 2 years (730 days)
  • Young Driver Surcharge: Drivers under 25 may be subject to a young driver surcharge
  • Senior Drivers: Some insurance policies may have restrictions for drivers over 70 - check with us

Preparation Checklist

Use this checklist to prepare for your rental:

  • ✓ Make your reservation in advance (especially during peak seasons)
  • ✓ Review your reservation confirmation and details
  • ✓ Gather all required documents (license, ID, credit card)
  • ✓ Check that your driver's license is valid and meets requirements
  • ✓ Ensure your credit card has sufficient funds for the deposit
  • ✓ Plan your route to the pickup location
  • ✓ Review insurance options and decide what coverage you need
  • ✓ Consider additional equipment you might need (GPS, child seats, etc.)
  • ✓ Read the rental terms and conditions
  • ✓ Save our contact numbers in your phone

Understanding Insurance Options

Before pickup, understand your insurance options:

  • Basic Insurance: Included in all rentals - covers third-party liability (required by law)
  • Collision Damage Waiver (CDW): Reduces your financial responsibility for damage (excess/deductible applies)
  • Full Coverage: Comprehensive coverage with zero or reduced excess for maximum protection
  • Personal Insurance: Check if your personal auto insurance or credit card covers rental vehicles
  • Decide Before Pickup: It's easier to add insurance at booking than at pickup

Choosing the Right Vehicle

Consider these factors when choosing your vehicle:

  • Group Size: Choose a vehicle that comfortably fits all passengers and luggage
  • Terrain: Consider the roads and terrain you'll be driving on
  • Fuel Economy: Consider fuel costs, especially for long rentals
  • Transmission: Choose manual or automatic based on your preference and experience
  • Features: Consider what features are important (AC, GPS, child seats, etc.)
  • Budget: Balance your needs with your budget

Questions to Ask Before Rental

Before pickup, make sure you know:

  • What's included in the rental price?
  • What are the insurance options and costs?
  • What's the fuel policy (full-to-full, etc.)?
  • Are there mileage restrictions?
  • What happens if I need to extend the rental?
  • What's the cancellation policy?
  • What additional fees might apply?
  • What should I do in case of an accident or breakdown?

Helpful Tips

  • Book early for better availability and pricing
  • Read the rental agreement carefully before signing
  • Arrive on time or contact us if you'll be late
  • Have all documents ready and organized
  • Ask questions if anything is unclear
  • Take photos of the vehicle during inspection
  • Keep your reservation confirmation handy

Need Help Before Rental?

If you have questions before your rental, contact us:

  • Phone: +387 62 346 011
  • Email: info@vars.ba
  • Available: Monday-Friday 08:00-17:00
  • WhatsApp: +387 62 346 011