Privacy Policy
How we collect, use, and protect your personal information
VARS Car Rental ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vars.ba, make a reservation, or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We collect information that you provide directly to us when you:
- Make a reservation or inquiry through our website
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or other communication methods
- Participate in surveys, promotions, or contests
The types of personal information we may collect include:
- Name and surname
- Email address
- Phone number
- Residential address
- Payment information (processed securely through third-party payment processors)
- Driver's license information
- Rental preferences and history
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Communicate with you about your reservations, including confirmations and updates
- Send you marketing communications, newsletters, and promotional offers (with your consent)
- Respond to your inquiries and provide customer support
- Improve our services, website, and user experience
- Comply with legal obligations and protect our rights
- Prevent fraud and ensure security
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business (e.g., payment processors, email service providers)
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our customers
- In connection with a merger, acquisition, or sale of assets (with notice to users)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.