Privacy Policy

VARS Car Rental ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vars.ba, make a reservation, or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you provide directly to us when you:

Make a reservation or inquiry through our website
Subscribe to our newsletter or marketing communications
Contact us via email, phone, or other communication methods
Participate in surveys, promotions, or contests

The types of personal information we may collect include:

Name and surname
Email address
Phone number
Residential address
Payment information (processed securely through third-party payment processors)
Driver's license information
Rental preferences and history

How We Use Your Information

We use the information we collect to:

Process and manage your reservations
Communicate with you about your reservations, including confirmations and updates
Send you marketing communications, newsletters, and promotional offers (with your consent)
Respond to your inquiries and provide customer support
Improve our services, website, and user experience
Comply with legal obligations and protect our rights
Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business (e.g., payment processors, email service providers)
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our customers
In connection with a merger, acquisition, or sale of assets (with notice to users)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.