Terms of Lease

Access and use of VARS Car Rental and www.vars.ba (hereinafter referred to as the "website") are subject to the following terms of use. If you access the website, search or make an online reservation, you accept the following terms of use. Terms of use apply to all content and services of the website www.vars.ba. Users are considered to be familiar with these terms if they use any part of the portal, as well as to accept the use of the content of this portal solely for personal use and at their own risk. Please read the terms of use carefully, as they contain important information. If you have any questions about Vars Car Rental, these terms of use or our website, feel free to contact our Customer Support Center. This website is owned and maintained by VARS d.o.o., Zmaja od Bosne 7, Sarajevo, ID 4202019750007 (hereinafter VARS Car Rental). VARS reserves the right to upgrade, modify or withdraw: the website, as well as these terms of use without the obligation to notify the user. The terms of use and purchase valid at the time of sending the reservation remain in force until delivery, even if changes have been made in the meantime. These terms of use and purchase are made in accordance with the legislation of BiH. This website also has links from other websites, which are not owned by VARS Car Rental. VARS Car Rental has no control over these foreigners and does not accept any responsibility for any loss or damage resulting from the use of such sites.

NOTIFIES

Based on the Law on Road Transport of FBiH, the Law on Consumer Protection of BiH, the Law on Consumer Protection of RS, VARS d.o.o. Sarajevo, its valued consumers who buy goods through the website www.vars.ba.

that the services through the website www.vars.ba are performed within the registered activities of VARS d.o.o., Sarajevo, Zmaja od Bosne 7, ID 4202019750007, VAT 202019750007, Tel: +387 62 346 011, Fax: +387 33 592 467;
E-mail address for filing complaints and reclamations is: info@vars.ba;
that the basic features of the services can be found at www.vars.ba;
that according to the Law on Consumer Protection of BiH and the Law on Consumer Protection of RS, services are reserved through our website www.vars.ba;
that the services offered through the website www.vars.ba have the properties necessary for regular use;
that the conformity of the service from the contract is determined exclusively according to the properties and purpose of the goods as defined by the corresponding Contract;
that the price of the service is indicated with each service;
that the possibility of purchasing services with special price benefits and ∕ or with special sales incentives (promotional sales) is performed in accordance with the conditions published on the website www.vars.ba;
that the consumer can pay for the service he buys through the website www.vars.ba in cash at the time of taking over the vehicle, with bank payment cards when creating an order / taking over the vehicle or by bank transfer;
that the consumer, when creating reservations by pressing the RESERVATION button, assumes the obligation to pay for the ordered service;
that after sending the reservation, the consumer receives a confirmation of receipt of the reservation to the e-mail he left in the reservation form;
that the reservation is considered concluded and confirmed the moment the consumer receives another e-mail from VARS Car Rental with confirmation of the reservation and instructions for concluding the contract;
that the consumer has the right to cancel the reservation by sending a notification to the e-mail order@vars.ba within 48 hours before picking up the vehicle.

VARS Car Rental retains the copyright to all content (textual, visual and audio materials, databases, programming code). Unauthorized use of any part of the portal, without the permission of the copyright owner, is considered a copyright infringement and is subject to lawsuit. Personal data that you forward to the website www.vars.ba for the purpose of receiving the product will be treated in accordance with our document on online privacy. It is prohibited to send or transmit to or from this site any illegal, threatening, offensive, defamatory, obscene, pornographic or other material that is contrary to any law.

Links to this site to third-party sites are provided solely to make it easier for you to use the Website. If you use these links, you will leave this location. VARS Car Rental has not reviewed all of these third-party sites and does not control them and is not responsible for any of these sites or their content. Therefore, we do not endorse or make any representations about them, nor about any information, software or other products or materials contained therein, or any results that may be obtained from their use. If you choose to access any of the third-party sites associated with this site, you do so at your own risk. All information related to transactions and reservations is considered a business secret and should be treated in accordance with the laws of Bosnia and Herzegovina.

In order to successfully process the reservation, we need the name and surname of the customer, residential address, e-mail address and telephone number. With the help of the above data, we can make a reservation, as well as inform customers about the current status of the reservation. VARS Car Rental is committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers (users) and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing list. All customer / user data is strictly kept and is available only to employees who need the data to perform regular activities. All VARS Car Rental employees are responsible for respecting the principles of privacy protection. We undertake not to use the collected data for other purposes, nor to pass them on to third parties. In addition to the above data, we collect, analyze and process data on the products that our visitors are looking for and buying, as well as on the pages they visit. We use this information to improve the offer and appearance of our site and enable users to use it more easily, safer and more comfortably, and to use the services.

Use of cookies

VARS Car Rental uses "cookies" to help users adapt their use of the Internet to their needs. A cookie is a text file that is located on the hard drive of a user's computer by a web server. Cookies cannot be used to run a program or deliver a virus to a user's computer. They are uniquely assigned to users and can only be read by the web server in the domain that sent them to you. One of the basic purposes of cookies is to provide benefits that will save you time.

PREVIOUS NOTES

The terms contained in this Contract have the following meanings:

"Owner" – VARS LLC;
"Renter" – a legal or natural person that or on whose behalf the vehicle is rented in accordance with this Contract, responsible for compliance with the Contract;
"Driver" – a natural person authorized to drive a rented vehicle, responsible for compliance with the Contract;
"Additional driver" – with an additional daily fee, another natural person, in addition to the driver, authorized to drive a rented vehicle, responsible for compliance with the Contract;
"Vehicle" – a vehicle specified in this Contract

Short-term rental period is a maximum of 30 days.

Article 1 – Authorized driving

The vehicle is authorized to be driven by persons over 21 years of age, who have a driving license for a minimum of 2 years (2 x 365 days).

Under no circumstances should the vehicle be driven in the following cases:

by a person who is not specified by the Contract as a Renter or Driver / Additional driver,
by a person under the influence of alcohol, tranquilizers, narcotics, sleeping pills or other medicines,
for paid transport of passengers and goods,
outside the borders of BiH, except with the prior written consent of the Owner,
to participate in sports competitions, speed tests or races,
to drive or tow any vehicle or object,
when the vehicle is not in driving condition or is overloaded with excess passengers or luggage,
violation of legal conditions and regulations relating to the use, loading or condition of the vehicle or for any illegal purposes.

These restrictions are not mutually exclusive. All possible costs / penalties incurred as a result of non-compliance with the above restrictions are charged to the Renter, regardless of the insurance paid. Liability of the Owner is completely excluded.

Article 2 – Pick-up and return of vehicle

The Renter picks up the vehicle in a technically correct condition and returns the vehicle in the condition in which it was picked up, except for the usual natural wear and tear, at the exact time and place specified in this Contract. The Owner is not responsible for the damage suffered by the Renter due to delays in the delivery of the vehicle. If, for any reason, special cleaning of the vehicle is required, the cost of the same will be charged to the Renter.

Article 3 – Extension of lease

If the Renter wishes to extend the lease, he must notify the Owner, i.e., the authorized person of the Owner who rented the vehicle, 1 day (24 hours) beforehand, and, if the vehicle is available, enter into a new Contract or Annex to this Contract. Otherwise, it will be considered that the Lessee has misappropriated the vehicle, of which the Lessor will inform the prosecuting authorities.

Article 4 – Mileage

The short-term lease agreement includes an unlimited number of kilometers traveled.

Article 5 – Fuel

The Renter picks up and returns the vehicle with a full tank of fuel. Otherwise, the Renter will be charged the cost of fuel to the full tank according to the valid gas price + 20%.

Article 6 – Vehicle maintenance

The Renter is obliged to treat the rented vehicle with the care of a good host and a good expert, and make sure that the rented vehicle, when leaving it, is always properly locked and with closed windows, and that vehicle documents are with the Renter (not in the vehicle).

The Renter is required to regularly check the engine and oil, as well as the water in the radiator, the battery and the tire pressure. The Renter is obliged to change the engine oil every 10,000 km, exclusively in the service provided by the Renter. The Renter is responsible for all damage caused by inadequate maintenance of the vehicle.

If the vehicle during the rental period reaches the mileage at which regular service is provided, the Renter is obliged to inform the Owner and bring the vehicle exclusively to the service to which he is directed by the Owner. The Renter shall not bear the cost of regular service performed outside the service of the Owner if he has received the written consent of the Owner to perform the same.

Article 7 – Faults

All repairs and / or replacements of vehicle parts may only be performed at the services of the Lessor. Otherwise, the Lessee is liable for any damage.

In the event that any part of the vehicle is replaced or lost without authorization, compensation will be charged in the amount of three times the market price of that part.

In the event of defects resulting from the negligence or negligence of the Lessee, the cost of repairs and lost profits shall be borne by the Lessee.

If, due to a malfunction, the rented vehicle is not in driving condition, the Renter is obliged to insure the vehicle against even greater damage, and to inform the Owner without delay.

The Owner shall not be liable for any damage suffered by the Renter due to a breakdown in the vehicle caused during the rental. Apart from the changes listed in this article, the Renter is not authorized to make any other changes to the vehicle.

Article 8 – Documents

The Renter picks up the vehicle with all the necessary documents. In the event that the Renter loses any of the documents, keys, registration plates, etc., he or she will be additionally charged for the incurred costs according to the price list of the Owner.

Article 9 – Vehicle insurance

The chosen protection plan is agreed on the first page of this Agreement (Rental Information). All vehicles of the Owner are insured against liability for damage caused to a third party in all protection plans (BASIC, SILVER and GOLD). The insurance in no case covers:

any damage caused by intent or negligence;
any damage or loss of a vehicle that has not been reported to the competent police administration, or for which there is no police record;
damage to the engine caused by lack of oil, pouring the wrong type of fuel or careless vehicle usage;
damage caused by the driver under the influence of alcohol, drugs or similar intoxicants;
damage caused by an unauthorized driver;
any damage to the interior of the vehicle.

In all these cases, the Renter will be charged for the amount of damage incurred up to the amount of the value of the vehicle as well as for the amount of lost profits incurred in this case.

In case of any damage, traffic accident or vehicle theft, the Renter is obliged to inform the Owner without delay, and report the event to the competent police administration. Other vehicle protection conditions are defined in Appendix I to this Agreement (BASIC, SILVER, GOLD).

Article 10 – Damage and loss of vehicles

The Renter is responsible for any loss or damage to the vehicle caused by his intention or negligence or as a result of non-compliance with this Contract and is obliged to pay all damages incurred in this way and lost profits up to the full value of the vehicle, unless the liability is redeemed for certain types of insurance determined according to the valid price list of the Owner's Insurance Service.

The Renter is responsible to reimburse the Owner for the full market value of the vehicle in case of using the vehicle in the commission of a criminal offense and / or confiscation of the vehicle by the competent institutions and / or a court judgment.

Article 11 – Damage / loss of property

The Owner shall not be liable for damage to or loss of the Renter's property or the property of other persons, stored or transported in or on the rented vehicle, service vehicle or business premises of the Owner. By signing this contract, the Renter expressly waives any claim for damages from the Owner in the event of the aforementioned damage or loss.

Article 12 – Sublease

The Renter is not allowed to sublet the rented vehicle, unless he has the exclusive written authorization of the Owner.

Article 13 – Payment

Vehicles are rented at the daily price in accordance with the valid price list, where one day means a period of 24 hours from the conclusion of the Contract. Payment is made only in advance by cash or credit card if the Renter is a natural person, unless otherwise approved by the Owner. When signing the Contract and picking up the vehicle, it is obligatory to pre-authorize the Renter's credit card. At the end of the rental period, if it is not paid in advance, Owner charges the rental of the vehicle as well as all costs incurred based on the slip form of the credit card (completion).

In addition to the cost of the lease, the Renter is obliged to pay all other costs that are borne by him in accordance with the Contract, all in accordance with the applicable price list of the Renter.

By signing this Contract, the Renter confirms that he agrees that, at the expense of his credit card or other method of payment, the Owner shall collect all costs of repairs, defects or losses discovered within 24 hours after the return of the vehicle, which the Renter did not notify the Owner in accordance with the vehicle return procedure. Also, the Owner is authorized in the same way to charge the cost of all traffic violations and parking and other penalties incurred during the lease, increased by any handling costs.

Article 14 – Inspection and seizure of vehicles

The Owner has the right to inspect any rented vehicle at any time. If it is established that the Renter violates any provision of the Contract, the Owner is authorized to confiscate the vehicle and terminate the Contract without delay.

Article 15 – Compensation for damages

The Owner is not liable for damages that may occur to the Renter and / or due to delays in the delivery of the vehicle, as well as for damages that may occur to the user due to any damage to the vehicle during the rental period. The Owner is not liable for any damage that may occur to persons and things transported in the vehicle.

Article 16 – Personal data

Copies of the Renter's personal documents are attached to the Contract.

The Renter provides personal data voluntarily, and it will be used only for the needs of the renter. The Renter grants permission to use his personal data for the purpose of the Owner's marketing actions. The Owner may ask the Renter to leave some of their original documents with the Renter for the duration of the lease, with the prior consent of the Renter.

Article 17 – Amendments

Amendments to the Contract are valid only in writing.

Should any of the provisions of this Contract be invalid, it shall not invalidate or void the Contract.

Article 18 – Guarantees

With his signature, the Renter unconditionally accepts the provisions of the contract, and guarantees the fulfillment of the minimum age requirements for driving a motor vehicle, as well as the accuracy of all the above information.

Article 19 – Final provisions

This Contract is made in two identical copies, one copy of which is delivered to the Renter and the other is retained by the Owner. By concluding this Contract, the Renter accepts this Contract and all its provisions with the terms of the rental of the vehicle with which he is familiar when taking over the vehicle. Amendments to this Contract may be made only in writing, and oral agreements are invalid. By signing this Contract, both parties accept the terms of the lease.

In the event of a dispute under this Contract, the parties recognize the jurisdiction of the court in Zenica.

The English version of this Contract is only a translation of the original text. In the event of a dispute, the Bosnian language shall be used as the basis for the interpretation of this Contract.

Protection Plans

BASIC protection plan Price per day: 0,00 €

YES Collision Damage Protection – Limits your financial liability in the event of collision-related damage to the vehicle to 1000.00 €.
YES Theft Protection – Limits your financial liability in the event of theft or attempted theft of the vehicle to 1000.00 €.
NO Windscreen, Glass, Lights & Tyres protection – Reduces your financial liability to zero for damage to windscreen, glass, lights and tyres.
NO Personal Accident Protection – Provides indemnity for driver and passengers in case of death or injury and covers medical expenses in accordance with the conditions of the insurance company.

SILVER protection plan Price per day: 7,70 €

YES Collision Damage Protection – Limits your financial liability in the event of collision-related damage to the vehicle to 500.00 €.
YES Theft Protection – Limits your financial liability in the event of theft or attempted theft of the vehicle to 500.00 €.
YES Windscreen, Glass, Lights & Tyres protection – Reduces your financial liability to zero for damage to windscreen, glass, lights and tyres.
NO Personal Accident Protection – Provides indemnity for driver and passengers in case of death or injury and covers medical expenses in accordance with the conditions of the insurance company.

GOLD protection plan Price per day: 12,90 €

YES Collision Damage Protection – Limits your financial liability in the event of collision-related damage to the vehicle to 0.00 €.
YES Theft Protection – Limits your financial liability in the event of theft or attempted theft of the vehicle to 0.00 €.
YES Windscreen, Glass, Lights & Tyres protection – Reduces your financial liability to zero for damage to windscreen, glass, lights and tyres.
YES Personal Accident Protection – Provides indemnity for driver and passengers in case of death or injury and covers medical expenses in accordance with the conditions of the insurance company.

Extras

Extras	Price per day:
Child seat	6,90 €
Border crossing	8,90 €
Additional driver	6,90 €
Driver 22 years old or younger	6,90 €
Driver 70 years old or older	6,90 €