During Rental

Important information and guidelines for your rental period

Before Rental

PRIJE NAJMA
Pickup

PREUZIMANJE
During Rental

TIJEKOM NAJMA
Return

VRAĆANJE
Reservations

REZERVACIJE
Technical Questions

TEHNIČKA PITANJA

Once you've picked up your rental vehicle, you're ready to start your journey. This guide covers everything you need to know during your rental period - from driving guidelines and responsibilities to what to do in case of emergencies or problems. Follow these guidelines to ensure a safe and enjoyable rental experience.

What Does "During Rental" Mean?

"During rental" refers to the entire period from when you pick up the vehicle until you return it. This includes all the time you have the vehicle in your possession, whether you're driving it or it's parked. During this period, you're responsible for the vehicle's care, maintenance, and safe operation according to the rental agreement.

Your Responsibilities

While you have the vehicle, you're responsible for:

  • Safe Driving: Drive safely and responsibly, following all traffic laws and regulations
  • Vehicle Care: Take good care of the vehicle and return it in the same condition (normal wear and tear excepted)
  • Authorized Drivers: Only authorized drivers listed on the rental agreement can drive the vehicle
  • Fuel: Maintain appropriate fuel levels and use the correct fuel type
  • Maintenance: Check basic maintenance items (oil, water, tire pressure) regularly
  • Security: Lock the vehicle when unattended and keep keys secure
  • Reporting Issues: Report any problems, damage, or accidents immediately

Driving Guidelines

Important driving rules and guidelines:

  • Valid License: Always carry your valid driver's license with you
  • Traffic Laws: Obey all local traffic laws, speed limits, and regulations
  • Seat Belts: All passengers must wear seat belts at all times
  • No Alcohol: Never drive under the influence of alcohol or drugs
  • Road Conditions: Drive according to road and weather conditions
  • Rest Stops: Take regular breaks on long journeys to avoid fatigue
  • Off-Road: Off-road driving is generally not permitted unless specifically authorized

Vehicle Maintenance During Rental

Basic maintenance you should perform:

  • Daily Checks: Check oil level, coolant, and tire pressure daily
  • Visual Inspection: Look for any leaks, unusual sounds, or warning lights
  • Cleaning: Keep the vehicle reasonably clean (interior and exterior)
  • Fluid Levels: Maintain appropriate levels of all fluids
  • Service Required: If service is required, contact us immediately - don't wait
  • Emergency Kit: Know where the emergency kit, spare tire, and tools are located

What to Do If Problems Occur

If you encounter any problems:

  1. Safety First: If it's a safety issue, stop driving immediately in a safe location
  2. Contact Us: Call our 24/7 support line immediately: +387 62 346 011 or +387 67 10 09 157
  3. Describe the Problem: Clearly explain what's wrong, your location, and the vehicle's condition
  4. Follow Instructions: Follow the instructions given by our support team
  5. Documentation: Take photos if there's damage or if it helps explain the problem
  6. Replacement: If necessary, we'll arrange a replacement vehicle or roadside assistance

In Case of Accidents

If you're involved in an accident:

  1. Safety: Ensure everyone is safe. Move to a safe location if possible
  2. Emergency Services: Call emergency services (police, ambulance) if needed
  3. Contact Us: Call us immediately at +387 62 346 011 or +387 67 10 09 157
  4. Documentation: Exchange information with other parties, take photos, get witness contacts
  5. Police Report: File a police report if required by law or if damage exceeds certain limits
  6. Don't Admit Fault: Don't admit fault or sign anything without our approval
  7. Follow Up: Provide all documentation and information to us as soon as possible

Prohibited Activities

The following activities are strictly prohibited:

  • Driving under the influence of alcohol or drugs
  • Allowing unauthorized drivers to operate the vehicle
  • Using the vehicle for commercial transport (taxi, delivery, etc.)
  • Off-road driving (unless specifically authorized)
  • Towing other vehicles (unless the vehicle is equipped for towing)
  • Smoking in the vehicle (if prohibited by rental agreement)
  • Transporting illegal substances or items
  • Removing or tampering with vehicle equipment

Helpful Tips

  • Keep our contact numbers saved in your phone
  • Familiarize yourself with the vehicle's features before your first drive
  • Plan your routes and check road conditions
  • Keep the rental agreement and documents in the vehicle
  • Take photos of the vehicle at the start of your rental for your records
  • Report any issues immediately - don't wait until return
  • Enjoy your journey and drive safely!

24/7 Support

We're here to help you 24/7 during your rental:

  • Customer Support: +387 62 346 011
  • Technical Support: +387 67 10 09 157
  • Email: info@vars.ba
  • Available 24/7 for emergencies and assistance